Terms & Conditions

YOU MUST BE AT LEAST 18 YEARS OLD TO ORDER FROM THIS WEBSITE

1. Returns / Guarantees / Cancellation

We will provide a full refund for any wines that are deemed to be out of condition. We may require these wines to be returned to us and will ensure that all costs are credited.

Any breakages will be replaced free of charge, providing the carrier has been informed at the time of delivery. We must be advised of breakages or shortages within three days of the delivery date.

Cancellation - You have the right to cancel your order, for any reason, within 7 working days from the day you receive the goods. You will however have to pay the cost of returning the goods to us. We will refund the balance of your money within 30 days of any cancellation.

2. Order confirmation

When an order is placed, a confirmation of the order will be emailed back to you shortly afterward. This serves as a FULL V.A.T. INVOICE for the wines and delivery. No financial details will be included with the wines when they are delivered, whether they are delivered to billing address or other specified addresses.

SPECIAL DELIVERY INSTRUCTIONS - If you do not expect to be home to receive your wine, you may leave special delivery instructions (e.g. leave in garage). We are happy to pass these instructions to our carriers, however, neither we, nor the carriers, will accept responsibility should the wines be lost, stolen, or damaged as a result of such instructions being followed. Please use the 'Delivery Instructions' Box on the final order page.